Application Support

PCCS provides high availability support for our customers’ business critical applications including implementing, integrating, and hosting a variety of applications on numerous platforms. Our application support services include:

• Implementation and ongoing support for client applications
• Monitoring and management of application availability, troubleshooting, and break/fix repair
• Data backup and secure, long-term data retention
• Upgrades and patch management processes to ensure applications are running securely and reliably
• Opening and tracking trouble tickets with Customers' application vendors
• Single point of contact for incidents and customer support through the PCCS Solution Center

PCCS utilizes its Change and Release management processes (ITIL) for managing changes to the infrastructure or any aspect of services in a controlled manner with minimum disruption. With our service support comes comprehensive Service Level Agreements and reporting of designated compliance metrics.